Assistant Restaurant Manager

The Job

I am an assistant restaurant manager at Lakeside and I have worked at Friday’s for over a year. I help run the restaurant, making sure that the guests and our team members are happy and being well looked after.

The Support

My GM will always take the time to go through things with me. It’s never too much trouble. It’s almost as if he enjoys doing that and he’s very, very supportive. I enjoy challenges and I feel that the support network within TGIFriday’s would allow me not to fall flat on my face.

I don’t think you can beat TGIFriday’s training. It’s ongoing. It sets you up for what you need to know and you can improve from there. The management training programme is fantastic. You go in knowing hardly anything of what you should do. They take everything back to basics and train you up and it’s very clear what’s expected of you. You don’t have to worry about failing.

Our MD comes to all the conferences, she involves herself, she knows everybody by name and she’s just very inspiring. We went to Portugal for a conference in January – she was dancing – you just don’t get that from managing directors.

The Perks

We receive great bonuses based on our performance and we are also treated to fun days out and amazing team nights out! I have also had the opportunity to travel with Friday’s. All of the managers were taken to Portugal for a conference in January and, whilst we were there, we got treated to a big night out –free bar included!

It’s a crazy thing to be able to say I love my job. I love the people I work with, I love the guests, I love the fact that it’s always a new challenge… it’s more than what I expected.

The Top Tip

Don’t stress yourself over the little things because you have the support network there. Don’t worry about asking for help. Concentrate on keeping your team members and guests happy.